We help design, build, and implement tailored FM strategies that work. Our advice helps public and private institutions, organizations, authorities & companies align facilities function activities with business strategy, focus on their core business deliverables, make more informed decisions and stay on top of regulatory requirements including State of good repair and life cycle cost appraisals and advisory. The byproduct of the strategy is the catalyst for transformational change in FM service delivery. We leverage proven methodology and industry-leading data to quantify performance gaps, identify root causes for service under-delivery and cost overrun.

People, processes, and technologies lay the foundation for transformation. We’ll help you align all three with a structured, prioritized program. We develop, document and implement all associated processes and procedures to include enhancing FM utilization and process prioritization and optimization. Our approach requires existing/potential suppliers to demonstrate and document their alignment with our clients’ business goals, budgets and mission.

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A key deliverable is the development and implementation of Service Level Agreements(SLAs), Key Performance Indicators (KPIs), structuring FM process and performance management.

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We seek to align executive stakeholders around a path forward and to meet the needs and constraints of our clients. The analysis of the operating model and its design includes operational assessment of workflow, workload, staffing, service level agreements, work order management process and customer satisfaction.

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We advise, recommend and implement benchmarking as the analytical engine to drive consistent measurable improvements in FM operational effectiveness. We regularly utilize quantitative modeling and forecasting capabilities — along with statistical analysis — to provide our clients with the best score card and comparison to best practice similar competitive organizations. In the process we determine the action plans, opportunities for improvements necessary for the transformative state that help our clients assess the risks and benefits of alternative scenarios to current steady state operation and aids in charting the optimal path forward for their FM business function.